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How to Unblock your Mpesa if it has been Blocked due to Forgotten Pin.

Mpesa is a crucial service that no kenyan can survive with. Blocking your Mpesa line will mean that you can’t receive money , transfer money, pay bills or buy aitime.
Mpesa accounts are usually blocked when you enter your pin wrongly 5 times
There are currently 4 methods which you can use to Unblock your  Mpesa account

How to Unblock your Mpesa Account in Kenya

1. Calling Safaricom Customer care

  • Dial 100 then call (It usually takes them around 10 minutes for them to pick your call due to the massive number of customers trying to reach them)
  • When they pick your call info them that you blocked your mpesa account and you want it unblocked.
  • They will then ask you for the following details: Full Name,National ID number and the Amount of Money you Mpesa account had. (Check your last mpesa text to know the exact amount of money before calling them)
  • If the details are correct they will Unblock your Mpesa Immediately
  • After it’s been unblocked you’ll then enter your preferred Mpesa Pin
2. Inbox them on Facebook.
  • Go to their Facebook account—–>Safaricom care
  • Inform them you’ve blocked your Mpesa and need it Unblocked
  • The inbox message should contain the Following Details : Your Phone number, Your Full Name, Your National ID Number and The amount of money (Mpesa balance)  you had in your Mpesa account before you blocked it.
  • They will then either call you or Unblock it without calling.
  • After it’s been unblocked you’ll then enter your preferred Mpesa Pin
3. DM them on Twitter
  • Go to their Facebook account—–>@Safaricom_Care
  • Inform them you’ve blocked your Mpesa and need it Unblocked
  • The inbox message should contain the Following Details : Your Phone number, Your Full Name, Your National ID Number and The amount of money you had in your Mpesa account before you blocked it.
  • They will then either call you or Unblock it without calling.
  • After it’s been unblocked you’ll then enter your preferred Mpesa Pin
4. Visit any Safaricom center with your Original National ID Card and they will unblock the Mpesa account for You.